Frequently Asked Questions

Self Service

Guests can help themselves to ice cream, toppings and sauces. They can come back for refills as many times as they want. A Swirl Assistant is always on hand to provide guidance and keep things topped up.

Personalisation

Just let us know which toppings and sauces you prefer, and any colour or theme preferences and we’ll make the Ice Cream Bar fit your day perfectly.

Seconds

Of course, or thirds or fourths! Your guests can come and get refills as many times as they like within the agreed hire time.

Space

The Snappy Swirl machine comes on it’s own custom-built stand, and we provide the toppings table too, so all we need is a space of around 3m x 1m, preferably next to a wall, and a single plug socket nearby.

Area

We are based in Billingham but are happy to travel anywhere in the North East or even further afield.
If you are outside our free 50-mile radius then there will be a small extra charge to cover our travel expenses.

Access and Safety

Due to the weight of the Snappy Swirl machine we cannot negotiate stairs of any kind, so your venue must have flat access. A suitable lift is required if we are to be upstairs in a venue

We have public liability insurance up to £5,000,000 and all our equipment is PAT tested by a professional.

We have been inspected by Stockton Environmental Health and have a 5 star hygiene rating which is available on the Food Standards Agency website.

Payment

We require a £100 deposit to be paid at the time of booking. The balance will then be due for payment 1 month before the date of your event.

We accept payment by bank transfer, Paypal, cheque or cash.

Book Now

To book the Snappy Swirl Ice Cream Bar, just email info@snappyswirl.co.uk telling us when and where your event will be held and how many people you expect, then we’ll be in touch to discuss your requirements in more detail. Alternatively give us a call on 01642 200295 or 07780 453748, or use our online contact form. We look forward to hearing from you!

Terms And Conditions

Bookings

1.1 Your booking is not confirmed until you receive a booking confirmation letter or email from us.

1.2 By placing an order with us either verbally or via email regardless of whether a booking form has been returned or deposit paid it is deemed that the customer has read, understood, fully agreed to and bound by all our terms and conditions of hire.

1.3 In the event that Snappy Swirl is not ready to commence at the agreed time due to our fault, the we will still operate the agreed hire period by extending the finishing time of the hire (venue permitting). In the event that the hire does not start at the agreed time, as setup has been delayed due to any unforeseen circumstances that are no fault of Snappy Swirl, then the hire will still end as per the agreed time on the booking form. In the event that we have set up on time but the hire does not start at the agreed time due to over-running of previous activities, by you or venue, the hire will still end as per the agreed time on the booking form.

1.4 Snappy Swirl cannot be held responsible for any circumstances that may prevent us from attending your event; these may include but are not limited to severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfil your hire due to events beyond our control we will contact you or the venue as soon as possible. In these instances our liability will be limited to refunding all of the monies paid.

1.5 In the unlikely event that the Snappy Swirl machine should breakdown prior to the date of your booking, we will endeavour to have it fixed in time for the event. If we are unable to fix the machine in time then we will let you know as soon as possible and will refund any money you have paid to us. If the Snappy Swirl machine breaks down at the event then we will try to source an alternative supply of scoop ice cream at no extra cost to the customer so that the Ice Cream Bar can still be enjoyed by your guests.

1.6 Hire of the Snappy Swirl Ice Cream Bar can be cancelled in writing any time time before the date of the booked event, however the £100 deposit is non-refundable. If the booking is cancelled less than 1 month before the event and the final balance has been paid then Snappy Swirl will refund 50% of the total amount.

Prices, Deposit & Balance Payments

2.1 All hires are subject to a non-refundable deposit of £100

2.2 The remaining balance to be paid in full and cleared 1 month prior to the event start date. No reminder will be sent.

2.3 We accept payment via bank transfer, Paypal, cheque and cash.

2.4 If the hirer uses the equipment for a time period in excess of the service period agreed, the coverage in rental time will be billed to the hirer and must be paid before additional hours are provided.

2.5 Advertised prices are subject to change without prior notification, but are fixed at time of deposit.

2.6 No credit will be allowed.

Equipment

3.1 Snappy Swirl reserves the right to substitute hired equipment with equipment of a similar type and value without notice in the event of previous damage or loss of booked equipment.

3.2 All sizes quoted are approximate.

3.3 All goods remain the property of Snappy Swirl at all times.

3.4 Snappy Swirl reserve the right to amend, improve or alter any product specifications without prior notice.

Site Location, Facilities & Conduct

4.1 Hired equipment will be set up in one location only as agreed on arrival and will not be moved once set up. Please ensure there is sufficient space at your venue to set up the Snappy Swirl Ice Cream Bar.

4.2 The Snappy Swirl Ice Cream Bar is for indoor use only, requires 1 mains power socket and must be on a completely flat & level surface. The Ice Cream Bar may be located within a marquee, but please note the above power and level surface requirements.

4.3 Please inform us of any circumstances that would make setting up the Snappy Swirl Ice Cream Bar more demanding, including long distances from unloading area to operating area, etc. We allocate a set period of time for setting up our equipment at your venue which is included within your price, but if there are any complications that are not made known to us beforehand then unfortunately this will come out of the run time.

4.4 Due to the weight of the machine we are unable to negotiate stairs of any kind and you must ensure that your venue has flat access. If the Snappy Swirl Ice Cream Bar is to be located upstairs then a suitable lift must be available for our use. If we are unable to access your venue then no monies will be refunded.

4.5 We will usually arrive at the venue 1 hour before the booking time to allow time to set up and produce the ice cream. We need a single plug socket and a space of around 3m x 1m, preferably near to a wall, to accommodate the Snappy Swirl machine and toppings table.

4.6 The client is responsible for ensuring that suitable security and crowd control measures are in place prior to the start of the event.

4.7 Snappy Swirl reserves the right to cease operation and remove hired equipment from site if at any time a representative of Snappy Swirl feels that guests or clients conduct endangers the safety of the guests, clients, themselves or the safety of the hired equipment. In such cases no refund will be given and full contracted fees will be due to Snappy Swirl.

4.8 Snappy Swirl reserves the right to stop guests from using the Snappy Swirl machine if our Swirl Assistants feel that they are too unruly.

Liability & Insurance

5.1 The hirer agrees to cover Snappy Swirl for any damage or theft of the company’s equipment whilst on hire.

5.2 Snappy Swirl accepts no liability for any damage or loss of personal property and/or any injury arising from the use of the hired equipment.

5.3 Snappy Swirl has public liability insurance up to £5,000,000 and all our equipment is PAT tested by a professional.

 

By hiring an Ice Cream Bar from Snappy Swirl you agree to all our Terms and Conditions.

Please contact us if you are unclear on any of our terms and conditions before you book an Ice Cream Bar for your event. We are happy to answer any questions you may have.